SHIPPING & RETURNS
SHIPPING POLICY
We're committed to getting your handcrafted leather goods to you quickly and efficiently. You'll find all the information you need about our shipping processes, from estimated delivery times to shipping methods and costs.
Whether you're ordering from within Central Alberta or from farther afield, we strive to ensure your shopping experience is as smooth and hassle-free as possible. Thank you for choosing to support our craftsmanship and local business.
Let's get your items on their way to you!
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Whom does Kennedy Leatherworks ship with?
We ship nationally with Canada Post, UPS, and FedEx. During the checkout process, you can choose between standard and express shipping.
What are Kennedy Leatherworks' processing and shipping times?
If an item is in stock, we process and ship orders within two business days. If you're placing a custom order, please see the approximate production time.
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Do you offer international shipping?
Yes! Kennedy Leatherworks is happy to ship items worldwide.
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What are your international shipping options?
We offer shipping options through DHL at a cost based on your location.​
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​What happens if my shipment is late?
​Kennedy Leatherworks does everything possible to ship within two business days for in-stock items and within production times for custom or out-of-stock items. Once the item has shipped, you can track your order with the carrier.
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What if my item doesn't arrive at all?
It is important to ensure you provide the correct shipping information when placing your order. Kennedy Leatherworks is not responsible for delays at customs, weather, or other unforeseen circumstances. If you don't receive your item, we will work with you to submit a claim with the carrier.
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What if my item is damaged or faulty?
Kennedy Leatherworks, carefully conditions, inspects and packages every item before it is shipped. If you receive a damaged or faulty item, please keep your shipping packaging and provide photos of the item and the packaging so we can start the claim process with you.
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RETURN & EXCHANGE POLICY
We understand that sometimes things don't work out, and we're here to help make returns as easy as possible. Our return policy includes detailed information about steps for returning items, refund timelines, and handling exchanges.
Thank you for choosing our handcrafted leather goods. Kennedy Leatherworks is here to support you every step of the way!
What is your return policy?
Kennedy Leatherworks offers a 30-day return on our regular stock items. We are sorry, but we do not accept returns on custom goods.
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How do I return an item?
​If you want to request a return, please contact us with the reason and include details and photographs of any damages. Once you have a return authorization (RA), please carefully package the item and mail it back to us. It must arrive in the same condition we shipped it (other than shipping damages) to receive a refund or exchange.
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Who pays the return costs?
The purchaser is responsible for the cost of returned items unless there is an error on our part. If Kennedy Leatherworks agrees to an at-fault return, we will provide you with a shipping label to attach to the parcel. Again, it must be packed carefully and arrive in the same condition we shipped it (other than due to shipping damages.)
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​When will I receive an exchange or refund?
Once you have an RA and Kennedy Leatherworks receives the item in good condition, we will process your return or exchange. Please let us know which you prefer at the time of the return request.
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Can I return a custom order?
​Sorry, we do not accept returns on custom orders. If there is an error, we will exchange the item for you and cover any shipping costs.
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